RESUME

Salida, Colorado • 618-434-6969 • di.joy.shep@gmail.com

Professional Summary

Arts professional with extensive experience supporting dance studios, educators, and arts organizations through relationship-centered communication, technical problem-solving, and community engagement.

Areas of Expertise

Project Management, Quality Assurance, Customer Support
Choreography, Improvisation, Curriculum Design

Professional Experience

Software Support Representative

Mar 2026- Present
Jackrabbit Technologies (Remote)
Resolved complex SaaS support issues across chat, phone, and tickets, including integrations and data discrepancies
Created and maintained knowledge base content using KCS to improve efficiency and self-service

Quality Assurance Specialist

Jan 2022–Oct 2025
Dance Studio Pro (Remote)
Created, designed and led QA testing frameworks (manual + AI tools) for a platform processing $1B annually
Served as Tier 3 tech support and team collaborator helping over 7000 customers
Contributed to project management initiatives and professional development workshops

Head of Community & Business Development

Jun 2020–Dec 2021
wendy.network (Remote)
Built and managed a digital platform supporting more than 100 international artists
Created and led internship, social media, and event teams of over 20 people
Integrated Wordpress, AI, and Web3 technologies into operations, resulting in collaborative connections between artists

Education

MA, Arts Management & Creative Producing University College Cork, Ireland
MA, Performing Public Space Fontys University of Applied Sciences, Netherlands
BFA, Dance University of Illinois, Urbana-Champaign

Publications & Community Service

Architecture Image Studies Journal (2022), Public Positions (2024)
Board Member, Salida Council for the Arts (2025–present)
Teaching artist with Colorado Ballet’s Community Engagement Department (2021-2024)